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Ionic counting steps that I've not taken

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‎06-16-2020 10:28 - last edited on ‎06-18-2020 18:18 by Fitbit Moderator

‎06-16-2020 10:28 - last edited on ‎06-18-2020 18:18 by Fitbit Moderator

I woke up this morning to over 62000 steps on my Ionic. I must have been doing some serious sleepwalking. How can I fix this so it doesn't happen again? I have already done a reset. Then how do I remove these steps so they don't count? 

thanks

eileen

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-16-2020 12:46

‎06-16-2020 12:46

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.

 

You can enter a driving record to get rid of them

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-16-2020 15:03

In response to WendyB

‎06-16-2020 15:03

Thank you 

Best Answer