06-11-2021 16:26 - last edited on 06-13-2021 11:47 by LiliyaFitbit
06-11-2021 16:26 - last edited on 06-13-2021 11:47 by LiliyaFitbit
Hi everyone so for the past 2 weeks my fitbit has been counting random steps 500 to 2k when im not even wearing it. NOTHING has changed in terms of where I leave it. I tried searching on the topic but only found garbage scripted responses asking to reset the watch .(seems like their answer for 99.9% of things) Does anyone have an idea why this is occuring?
Thanks ❤️
Moderator edit: subject for clarity
06-13-2021 11:42
06-13-2021 11:42
Welcome to the Fitbit Community, @SunsetRunner.
Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming if you have MobileTrack paired to your Fitbit account. MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? MobileTrack may add extra steps and I recommend removing it from your Fitbit account if you're not using it: How do I remove a Fitbit device from my account?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.