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Ionic cracked heart rate sensors

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‎02-19-2021 11:04 - last edited on ‎02-21-2021 20:18 by Fitbit Moderator

‎02-19-2021 11:04 - last edited on ‎02-21-2021 20:18 by Fitbit Moderator

I have had an ionic for over 2 years. Recently discovered the plastic covering over the sensors are all cracking. Long story short Fitbit is no longer selling ionic. Company is offering me a 30% off any product at REGULAR price on their site only.  I love my ionic and had just  purchased 3 additional bands. Fitbit will not allow return of the bands after 45 days. Fitbit is not a company I want to work with any more. There is no meeting in the middle on resolution. IF I decide to purchase a different Fitbit does anyone have another product of theirs that they love and would b an upgrade to the ionic? 

 

Moderator Edit: Clarified subject

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‎02-21-2021 20:18

‎02-21-2021 20:18

Hi @Bernitamd, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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