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Ionic customer service

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‎10-21-2017 11:20 - edited ‎10-21-2017 11:21

‎10-21-2017 11:20 - edited ‎10-21-2017 11:21

All that is wrong is one half of my band is flawed and pops open when wearing. I know it's the band as I tried the wrong size band and it works fine.

 

Fitbit says mail the whole thing back at the customers expense

and we will maybe send you a replacement some day.

 

 

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6 REPLIES 6

‎10-21-2017 11:29

‎10-21-2017 11:29

Hi, @Robinduck, is it the small band you are using?  I have seen some reports that the large band clicks in more easily than the small.  I found this myself and it took me several tries to get it in just right.  Is it worth playing with it a bit longer to see if you can get it to click in, rather than sending the whole thing back?

Sense, Charge 5, Inspire 2; iOS and Android

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‎10-21-2017 11:37

In response to Julia_G

‎10-21-2017 11:37

Yes the small, I don't want something brand new that I have to really work to get to work.  And I'm not paying to send back.  Fitbit should not send out a product that is flawed. I'm over this.  This is after there crazy flawed set up that took some time to get to work.  And 1 hour with customer service.

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‎10-21-2017 11:46

In response to Robinduck

‎10-21-2017 11:46

I understand your frustration!  My own experience was once I got the hang of it (several tries) I got the small band well attached and it no longer popped off.  I haven't tried to change it again so I don't know if I would have similar trouble...  But it might be quicker in the end to play with a bit and see if you can get it attached.

 

Alternatively, I guess you will need to get back in touch with Customer Support and make your position clear.

Sense, Charge 5, Inspire 2; iOS and Android

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‎10-21-2017 11:56

In response to Julia_G

‎10-21-2017 11:56

Nope, I gave them an hour already.  I'm not going to put up with this. And all of us that do justs encourage them to put out a bad product and not support it.

 

My expectations would have been to send me a band that actually worked .

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‎10-21-2017 12:14

In response to Robinduck

‎10-21-2017 12:14

I appreciate that you gave them an hour.  And that you are not willing to try again to tinker with the band to make it work.  I am just not sure what you are planning to do next?

 

Of course I haven't seen your Ionic... I am just reporting my own experience, and what I have read, that the small band is a little bit trickier to get snapped in to place, but that once snapped in -- give it a tug to make sure it really is properly installed -- it is secure.

Sense, Charge 5, Inspire 2; iOS and Android

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‎10-21-2017 12:25 - edited ‎10-21-2017 14:14

In response to Julia_G

‎10-21-2017 12:25 - edited ‎10-21-2017 14:14

Can’t delete this post.

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