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Ionic cuts off regularly during swim, and deletes data, battery life down to less than 24 hours

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‎07-31-2018 09:29

‎07-31-2018 09:29

Started using the Ionic in the pool, changed all the settings so its the right length of pool, but every 10-20 minutes it crashes and deletes all the data. I restart the exercise and it crashes again. I swim roughly for 2 hours a day, and its frustrating for nothing to be tracked. I swim breaststroke normally. Started to delete walks/runs now.

 

Battery life is down to less than 24 hours. I don't use music through it, have any notifications, or anything, purely 2-3 hours of trying to track exercise a day.

 

Have tried turning off and on, and re-setting but no luck as of yet.

 

 

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‎07-31-2018 10:30

‎07-31-2018 10:30

Mine is doing exactly the same think. Ran 10 miles today and while the steps show that I did the run, only the very last restart shows.  Going to contact support. This is my fourth Fitbit (3 surges, each a replacement due to issues, and this ionic itself a replacement to a failed surge). Can’t say I’m impressed with the QA on these devices

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‎07-31-2018 11:17

‎07-31-2018 11:17

Just got off the phone with Fitbit support, and the latest “upgrade” has a serious “glitch” (their term; I say flaw).  The ionic will randomly shutdown your run/swim/bike/excersize app and lose all reference to it. They claim they are diligently working on a fix but refuse to send out a general notice to let people know about the issue.  To me this makes the device no better than an expensive watch. 

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‎08-01-2018 16:26

In response to bitstone

‎08-01-2018 16:26

Thanks for this information, I was thinking I was having this issue due to my having just uploaded my Pandora account to the Ionic.  I will give Fitbit to come up with a solution before returning it for a full factory refund.

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