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Ionic damaged by water

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‎04-27-2018 20:59 - last edited on ‎08-03-2020 11:52 by Fitbit Moderator

‎04-27-2018 20:59 - last edited on ‎08-03-2020 11:52 by Fitbit Moderator

My Fitbit Ionic has water inside it. It started acting funny while I was in the shower. It has obvious signs of water on the front screen, which touch is not responding anymore. Was able to sync and it said I walked over 7,000 floors! You can obviously see condensation behind the sensors. Of course I can’t find the receipt and I’ve only had the watch for about three months! Please help!

 

Moderator Edit: Clarified subject

Best Answer
21 REPLIES 21

‎02-05-2021 15:47

In response to jknorvik

‎02-05-2021 15:47

 I just rinse it under the tap after running.

 

Even doing that is risky for these devices unfortunately. Looks like condensation has caused some sort of expansion inside the device, or that area has simply "popped off".

Not good!

I guess it's out of warranty?

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0 Votes

‎02-05-2021 16:00

In response to PaulMe

‎02-05-2021 16:00

Of course!  This is my third one, the other two were replaced under warranty

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