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Ionic damaged by water

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‎08-02-2020 12:37 - last edited on ‎08-03-2020 12:32 by Fitbit Moderator

‎08-02-2020 12:37 - last edited on ‎08-03-2020 12:32 by Fitbit Moderator

My ionic has water damage, must be a defective seal.... can Fitbit repair/ replace? 

 

Moderator Edit: Clarified subject

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‎08-02-2020 19:10 - edited ‎08-02-2020 19:14

‎08-02-2020 19:10 - edited ‎08-02-2020 19:14

Can't be repaired. If in warranty Fitbit will replace. If out of warranty you're on your own. They may offer you  a 25% discount on a new one. Unlikely to impress though.😐

If in warranty and you get it replaced. DO NOT swim or shower with it. The WR50 waterproof certification and build quality is clearly not enough for watersports immersion.

 

See numerous other threads and comments regarding this issue. Some have been deleted unfortunately.

 

My Ionic doesn't go near water! I'm even worried wrist sweat may compromise it.

 

Ignore the fact that there is a swimming menu fuction in the device. That means nothing.

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