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Ionic dead after factory reset

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‎06-05-2019 02:15

‎06-05-2019 02:15

After my Fitbit wouldn’t track sleep and other key data I was advised by customer support to do a factory reset but now the watch won’t turn on. Fitbit obviously have a floor in the OS or their products are poor quality! I’m waiting to Customer Support to message me back, I’ll post their response. I had a charge 2 which also stopped working. Not good enough Fitbit! 

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‎06-06-2019 11:31

‎06-06-2019 11:31

Welcome to the Community @RichieGlo. Thanks for the details mentioned and for contacting our Support team. 

 

If there's any issue with Fitbit watches/trackers they will let you know. Rest assure that our Support team is always working to provide you with the best customer service. 

 

I'll be around if you need further assistance. 

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