Ionic dead after swimming

[SunsetRunner]

Went for a swim in a river today, now my Ionic  screens on the back have all steamed up and the main screen is dead, no response from anything, it was 100% charged this morning. Anyone have any issues of water getting in their device.

Moderator edit: updated subject for clarity

[LiliyaFitbit]

It’s good to see you in the community, @Vandypepper.

Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and we take every feedback as a learning and improvement opportunity for our products. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. For more information about water resistance on your Fitbit device, see Can I swim or shower with my Fitbit device?

See you around.

[darrenfw]

Interesting reading this part:

• Exposing the device to high-velocity water(for example, during water sports).

I was engaging in water sports with my wife and she destroyed my ionic whist giving me a shower.

[LiliyaFitbit]

It’s good to see you in the community, @darrenfw.

I appreciate your participation in the Forums and sharing your experience and feedback. I was able to see that you have already contacted our Support team regarding this issue and that they were able to assist you. Thank you for your time and efforts.

Have a good weekend.

[donalcrotty]

Like all who wrote before, I now have a dead Ionic after a short swim in the sea yesterday. I have used in a pool before and also in the shower without a problem.  But from what I read here and from my own experience, it seems the watches are non sea or salt water proof. I do like my watch, but sincerely suggest that fitbit either correct the problem or else issue a warning against wearing in saltwater. If I had known, it wouldn't have taken much to remove before going swimming. This is a refurb watch as my original broke apart face from rest of frame during warranty, seems the glue failed. once bitten twice shy as from what I read here, I expect the response I will get from customer service is a 25% reduction on a replacement device.  So will now check out other brand of watches as a replacement. Sorry Fitbit... nice watches, just too many problems including resetting during charging, not synching properly, Oxygen measure only working intermittently.