Ionic dead and unresponsive.

[GCS40]

My Ionic died last night after synching for the last time at 12:27 am. No reason or cause was identified.

I spent over an hour communicating with Fitbit and the bottom line from their perspective “it happens”. 

My wife’s Ionic died in August after she’d had it only a few months. 

Its a great product when it works, but there are posts all over the internet on premature failures and Fitbit’s complete unwillingness to stand behind their products. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @GCS40. Thanks for taking the time to share your experience with our Support team and your Fitbit Ionic. 

Thanks for sharing your feedback regarding the quality of Fitbit products. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

I'll be around if you need further assistance. 

[GCS40]

Your official fitbit responses on this forum are insulting!  The number of people reporting that their fitbit has stopped working is unreasonably large and yet you take no responsibility for selling a poorly designed product.  Your Ionic is a great product, when it's working, but to think we're paying $300 for something with a one year life expectancy is ridiculous.  

[GCS40]

I agree with you completely, and yes, that’s exactly what I did, I bought an Apple Watch.

GCS