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Ionic dead and won't charge

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‎10-29-2019 08:11 - last edited on ‎10-30-2019 07:01 by Fitbit Moderator

‎10-29-2019 08:11 - last edited on ‎10-30-2019 07:01 by Fitbit Moderator

I had the "run" app foung on my watch and forgot to turn it off when I was finished. In the middle of the night I received a notification that my watchws battery was low. I got up to charge it and the screen said 0%. When I connected the charger the screen went black and has been that way for 4 hours. My watch is less than a month old and is clean. So is the charger.  I have done everything suggested in the forums. I guess I need a replacement. This is ridiculous if this is what happens when the battery is drained.

 

Moderator edit: Updated subject for clarity 

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‎10-30-2019 06:59

‎10-30-2019 06:59

@Wolverin3 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you and providing you with options that are based in the Fitbit Warranty.

 

I'll be around if you have any additional questions. 

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