Ionic dead and wont charge

[Rome11]

My ionic was fine when I took it off last night and this morning it was dead. , on the charger. Tried all the reset advice given and still noting. Logo never appears.

[YojanaFitbit]

Hi @Rome11, please receive a warm welcome to the Fitbit Community.

Thanks for taking the time to post about the issue that you're having with your Ionic. I appreciate the time you took to restart your Ionic. You can try the steps suggested in this post.

Let's give it a try and please keep me posted.

[Rome11]

Hello and thanks for the reply. Unfortunately my ionic is still not working. I've messaged with 5 different people and all have told me to do the same thing. As i look through the forum, i see there are plenty of people with the same issue and none of the advice given by Fitbit or anybody else has worked. Hard to believe that over 50 people have the same issue with their ionics on the same day, and the only thing being done about it is being told to push some buttons that don't do a thing. So I guess there's nothing going to be done about the situation other the same repetitive rhetoric. $250 side stand armament.

[Lnkeg]

Mine is also "dead." It was fine when I put it on the charger last night and this morning, nothing.  No amount of buttons i push turn anything on.  Super frustrating. 

[SunsetRunner]

I have the same issue.  I fully charged my Ionic and later in the day it died. Customer support was of no help.  I really like Fitbit but can no longer afford to keep buying watches at last a little over 14 months.  

😣

[Rome11]

And it's done nothing for me. I've been told the same thing by everyone I've been in touch with. Push buttons. I feel as though Fitbit thinks we are all stupid and dont know how to use their product. Like how to charge the **ahem** watch or how to handle the the thing. Fitbit thinks everybody is out there mistreating their tracker. Again, over 50 people had the same issue on the same day and Fitbit just wants to tell you to push buttons that do absolutely nothing, it their way of ignoring the real issue. Its evident the only way I'm going to get my $250 crapper working is by sending it in to Fitbit, cause they dont think I know how to push bottons, to look at it and tell me it's probably my fault it doesnt work any more. This has been the worse experience with any customer service that I've had to deal with. 

[Pjohnston]

This has happened to mine tonight as well

[Diane0912]

Same thing happened to me.  Ionic stopped monitoring heart rate then stopped being able to be charged. Clean prongs on back. Tried multiple charging cord.  Called Fitbit and got a 100% replacement when it was out of warranty.  This must be a known issue.  

I read an article of there being a space between the screen and the bevel letting moisture seep in...

Moderator edit: Format.

[Pjohnston]

I’ve emailed them so will see what they say, thanks


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[Pjohnston]

E-mailed Fitbit and a replacement one is on its way, happy with the outcome and no problems with getting the replacement 😀

[Rome11]

They want to sell me another one at a discount, mines out of warranty. Glad to hear they took care of you. 

[Pjohnston]

Yes I was lucky it was still in warranty, but at least you got the offer of a discount, although you would expect them to last longer considering the price

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[YojanaFitbit]

Nice to see you around guys, thanks for getting back. My apologies for the delay.

@Rome11 Thanks for sharing your feedback with us. I've checked your case with our team and they will be sending you some important information about your warranty via email. If you have further inquiries you keep communication open with them. 

@Lnkeg Welcome to the Forums, thanks for reporting this and for trying to restart your Ionic. This is not a normal behavior of your Ionic. How old is it? If you have been using it for a couple of months, please check the information in this post. I think it might be useful for you, in case that you need further assistance; please let me know so I can check with our team. 

@SunsetRunner Thanks for checking with our team and for posting you feedback. I know that you might be questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services. Rest assure I'll pass along the feedback, your voice is being heard. Fitbit is always reviewing your responses to provide feedback to our product development team. I suggest to keep in touch with our team so they can give you more details about your warranty options. 

@Pjohnston  Your feedback is greatly appreciated. Thanks for keeping us informed on the resolution of your case. Hope you keep crushing steps now. I'll be around in case that you need anything else.

@Diane0912 Nice to see you digging into the Forums, welcome. Thank for sharing this information with us. It's also very important for us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. Each scenario is different, but our team takes care of each case individually and provides the warranty options depending on the details of your Fitbit purchase. I haven't heard about any public information from Fitbit about the topic that you're mentioning. You can find Fitbit articles about several topics here.

Please let me know if you have questions about this information.

[Irishwolf66]

Same here, mine was only 4 months old so they are sending a replacement but this sounds like a global issue with the Ionic, as this board is blowing up with people having the exact same issue.  We'll see how long the new one lasts but then it may be time to go with Garmin.

[Pjohnston]

That was my thoughts too. Will give this another chance and see how it lasts

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[Nyrac69]

I have had the same issue as well, it was working fine until this weekend - the just stopped charging - I did not realise how much I use it until this week - will message them and see if I can get any support 😞

[Ras11]

My ionic went out last Friday after being charged overnight. I am one of those early adaptor. It only last year and a half. Only help I got from fitbit is to buy another with a discount 🤨. Since my ionic is paper weight, I am going to open it up to see what I can find with it being dead. 

[Coreyjon15]

My Ionic died this week... it won't charge at all.  The same thing happened to my Surge.  

[Lnkeg]

@YojanaFitbit thank you for your suggestions.  I have tried cleaning things, charging again, restarting and still nothing.  I have had my Ionic for 14 months.  I absolutely loved it so am willing to purchase another one BUT I want to make sure I am getting the best deal (is Fitbit offering a discount if I purchase another?) AND the best warranty I can purchase should this happen again.  Are there better warranties elsewhere (Amazon...) or is buying direct through Fitbit the best place to do this?  Can you offer any advice on that?  Thank you.

[ionicJH]

This is happening to me too. Mine was at 73% this morning and now it's dead.  I'm of course out of warranty.  Bought it 11/17.  

I'm going to try and restart it when I get home...but it hasn't been holding a charge ever since I loaded in (and subsequently removed due to killing my battery) the fitibit emoji watch face. I feel like that has something to do with it.