help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic device is not pairing with my jaybird X2 headphones

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2019 14:49

‎05-05-2019 14:49

I have an Ionic device and it is not pairing with my jaybird X2 headphones. It used to connect just fine. Now it's not connecting. It just continually says "pairing jaybird X2". I have done a restart on my fitbit ionic and on the jaybird headphones. When I go to bluetooth, if finds the jaybird, and I add it. But, it just never pairs. It used to work, so I don't know what is different now. I have the headphones on and in searching mode. I also tried connecting the headphones to my phone and this worked. I turn off the phone's bluetooth and then restart the ionic and the jaybird device. Then I try pairing to the Ionic, but still no luck. What do I do?

Best Answer
0 Votes
5 REPLIES 5

‎05-05-2019 17:40

‎05-05-2019 17:40

You might have to wait for the developers to iron this out, they are ste that some bluetooth audio devices do not want to be paired with the ionic and Versa 

 

The only thing we're could suggest is to resist the ionic and headphone. 

Best Answer
0 Votes

‎05-05-2019 19:53 - edited ‎05-05-2019 19:54

In response to Rich_Laue

‎05-05-2019 19:53 - edited ‎05-05-2019 19:54

The funny thing about this is that the jaybird X2 wireless headphones worked fine with the Ionic device for several months. Then all of a sudden it stopped working and the devices did not pair. Why would that be? It's hard to "resist" the ionic and headphones after I've spent several hundred dollars on the items. Why don't they fix the problem. That would be a better solution.

Best Answer
0 Votes

‎05-05-2019 20:36

In response to brucebre

‎05-05-2019 20:36

Was the change around the time of three last firmware upgrade?

Best Answer
0 Votes

‎05-05-2019 23:16

In response to Rich_Laue

‎05-05-2019 23:16

Interestingly, the pairing stopped working about a week before the last firmware update.  I was thinking it was the update that made the difference, but it doesn't seem to be (since it was a problem before the update happened). The last firmware update was a couple of months ago (I believe). I imagine I'd be prompted if another was available. Is there a way to check that?  I'll do a search and see what I can find concerning the updates.

Best Answer
0 Votes

‎05-05-2019 23:19

In response to brucebre

‎05-05-2019 23:19

Just did a search and it looks like the last firmware update was in December.  That is probably right.  So, the pairing stopped working about a week before that.  So, I've been without my wireless headphones for over 5 months.  It would be nice to get this fixed!

 

If it is related to the firmware update, is there a way to go back to an earlier version?  I'd rather do that, just to get the feature working again.

Best Answer
0 Votes