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Ionic didn't track my bike or jog rides accurately

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‎08-15-2021 07:41 - last edited on ‎09-08-2021 18:13 by Fitbit Moderator

‎08-15-2021 07:41 - last edited on ‎09-08-2021 18:13 by Fitbit Moderator

my ionic has had trouble lately to track the distance and trajectory of my jogging.

And today it got to another level during my bike ride. It sees I only rode for little less than 4 km (when it actually was at least 10). Also in the tracking map it seems I flew over streets and paths because there are only straight lines between origin and  destination paths in some parts. Definitely a malfunction of the watch

 

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎09-08-2021 18:12

‎09-08-2021 18:12

Welcome to the Fitbit Community, @danielcardona83.

 

Thank you for the information provided.

 

If you are still having difficulties to track your distance traveled, please visit this article, open the menu "Why isn't GPS working on my Fitbit device?" and follow the instructions.

 

In addition, you can restart your Fitbit Ionic by following these steps.

 

If you have any question, please let us know.

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