help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic didn't track sleep last night

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2019 03:06 - last edited on ‎11-26-2019 04:53 by Fitbit Moderator

‎11-25-2019 03:06 - last edited on ‎11-26-2019 04:53 by Fitbit Moderator

I wore my  Ionic to bed as usual last night but it did not track any sleep. None. This had never happened before. What’s wrong and how do I fix it? 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎11-26-2019 04:58

‎11-26-2019 04:58

@KristinJones Welcome back to the Community. Thanks for the details mentioned. 

 

I would like you to try the following: 

 

- Sync your Fitbit Ionic 

- Change your Sleep Sensitivity setting set to Normal 

- Try sleeping with your Ionic on your non-dominant hand 

- Restart your watch 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes