Ionic died after swimming in backyard pool

[Renagade]

Really upset! I have had my Ionic a year, love it! Have had no problems with it.  Now I swam with grandchildren in backyard pool for a couple hours & it completely dies! It had full charge. What should I do? Won’t turn on. 

[DramaQueenDiva · Accepted solution]

Have you tried it out with white rice?

[Rabin69]

How did the support handled it? I am facing the same issue.

[Danno123]

My Versa was 2 1/2 months old when I first tried it in the pool.  Died before I got out of the water.  Contact customer service.  Process is not exactly user friendly though.  First I had to submit a video of me removing my watch from charging and attempting a factory reset. Then they follow up my submission by asking my country and where and when I purchased my watch. After providing that info, another email with a shipping label arrives indicating I have to take it to a Fedex depot to send it back. They "process" the return in 5-10 and indicate that they will then contact me with "instructions for next steps".    What next steps?...After you have my dead wach, send me a new watch that hopefully can be used for swimming. I'm not exactly holding my breath though considering how quickly it died after getting wet for the first time.

[roswotha]

This happen to me today.  I’m not happy now I try to find out what to do .