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Ionic difficulties with sleep and step count

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‎01-19-2022 09:25 - last edited on ‎01-19-2022 13:21 by Fitbit Moderator

‎01-19-2022 09:25 - last edited on ‎01-19-2022 13:21 by Fitbit Moderator

1). Awoke at 07:20 and unit says I slept until 05:30.

2). Just got back from walking the dog and have 61 steps. 

 

Moderator edit: updated subject for clarity

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‎01-19-2022 13:20

‎01-19-2022 13:20

Welcome to the Fitbit Community, @Kweidrl.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

 

If you haven't done so, please restart your Watch by following these instructions.

 

In addition, I would recommend visiting this article, open the menu "What can I do if my step count seems inaccurate?" and follow the instructions.

 

Hope this helps.

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