Ionic disconnecting Huawei Freebuds 2 pro earbuds

[igorkar]

Hi,

My Fitbit Ionic watch disconnects during music playback from my Huawei Freebuds 2 Pro wireless earbuds.

This happens randomly pretty frequently and each time I need to reconnect them manually.

It's important to note, that this issue doesn't occur when the earbuds are connected to other devices such as my smartphone.

Please assist.

Thanks,

Igor

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @igorkar, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[igorkar]

Hi Ricardo,

The support team told me, that I need to purchase Fitbit Flyer as those are the only headphones that are compatible with Ionic.

It is very unfortunate that it wasn't mentioned on the various Fitbit advertisements related to that watch.

So I'm not sure if this is called "help" from their side, I'm personally very disappointed by the situation and hope that Fitbit will find a reasonable solution.

Thanks,

Igor

[RicardoFitbit]

Your reply is appreciated @igorkar.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Unfortunately I don't have access to the information they provided to assist you accordingly.

Let me know if you have any additional questions, I'll be around.