Ionic discount - feedback

[SaturdaySteve]

My 1st ionic died so after following due course with fitbit they offered me 50% off any product or like-for-like replacement. The 50% off another product is a joke offer as anything I could’ve chose would be cheaper than the ionic anyway. Needless to say I went for the replacement. This was only back in March and i’ve used my 2nd ionic since then. Couple of days ago my battery started draining like a countdown timer, literally 100% to 0% in a couple of hours. I went through the motions, turning off all-day sync, resetting etc with no avail. Contacted Fitbit support via email and after a bit of back and forth they’ve reverted back to the 50% off another product or the replacement. So, for the reasons stated above I refused the 50% rubbish but this time I also requested a refund. The ionic has let me down and as I spend a lot of my time away from home working I need a reliable watch. Having relayed that information back to Fitbit they have stopped responding to my emails so i’m hoping they see this and get back to me!

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you on the Community @SaturdaySteve. Thanks for taking the time to share your experience with our Support team. 

Your feedback is appreciated and we're always striving to improve our customer service and implement features that can help you reach your exercise goals. Rest assure that each case is reviewed individually and the option proved is based in the Fitbit Warranty. 

I've shared your post with our Support team and they should get back to you. It's taking some time because it was escalated to another level of Support. 

I'll be around if you need further assistance. 

[SaturdaySteve · Accepted solution]

The title of my comment had been changed by Fitbit. This has nothing to do with an Ionic discount. My 2nd ionic has failed like the 1st and Fitbit and slow and reluctant to offer me a reasonable compensation solution.