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Ionic display is fading black

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‎02-01-2021 09:47 - last edited on ‎02-01-2021 17:23 by Fitbit Moderator

‎02-01-2021 09:47 - last edited on ‎02-01-2021 17:23 by Fitbit Moderator

This is a new issue for me. The wristband screen is starting to fade and get darker. If I scroll to a different screen like the trackers they are transparent with the Home Screen still showing behind. Eventually it just fades to black. The tracker is charged. I downloaded the update but this was happening before and after the update. Any insight or advice?? Thank you!!!

 

Moderator Edit: Clarified subject

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‎02-01-2021 18:53 - last edited on ‎07-11-2025 07:11 by Fitbit Moderator

In response to jenniferL10

‎02-01-2021 18:53 - last edited on ‎07-11-2025 07:11 by Fitbit Moderator

Your reply is appreciated @jenniferL10.

I'm sorry to know that you're still experiencing difficulties with the display of your Fitbit Ionic despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

View best answer in original post

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‎02-01-2021 17:23 - last edited on ‎07-11-2025 07:11 by Fitbit Moderator

‎02-01-2021 17:23 - last edited on ‎07-11-2025 07:11 by Fitbit Moderator

Hi @jenniferL10, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if your Ionic display issue persists.

I’ll be here if further assistance is needed.

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‎02-01-2021 17:30

In response to RicardoFitbit

‎02-01-2021 17:30

Just did the reset. The fading persists however. 

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‎02-01-2021 18:53 - last edited on ‎07-11-2025 07:11 by Fitbit Moderator

In response to jenniferL10

‎02-01-2021 18:53 - last edited on ‎07-11-2025 07:11 by Fitbit Moderator

Your reply is appreciated @jenniferL10.

I'm sorry to know that you're still experiencing difficulties with the display of your Fitbit Ionic despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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