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Ionic display missing pixels

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‎03-02-2021 03:48 - last edited on ‎03-02-2021 13:36 by Fitbit Moderator

‎03-02-2021 03:48 - last edited on ‎03-02-2021 13:36 by Fitbit Moderator

Hello   this is my 2nd Ionic in 4 years. The Ionic I'm wearing now is coming up to 2 years old and there are missing pixels from the screen and lines going from top to bottom. I have done couple reset but makes no different.  Any help??

 

My first Ionic died after 2 years so is this a indication that the Ionic only lasts 2 years????

 

Cheers

 

Moderator Edit: Clarified subject

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‎03-03-2021 18:49 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

In response to SunsetRunner

‎03-03-2021 18:49 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

You're welcome @SunsetRunner, your reply is also appreciated. 

I'm sorry to know that you're still experiencing difficulties with the display of your Ionic despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

View best answer in original post

Best Answer
3 REPLIES 3

‎03-02-2021 13:36 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

‎03-02-2021 13:36 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying our restart process before posting over here. Since restarting your Ionic didn't solve the missing pixels issue of its display, please try changing its clock face and let me know if the issue persists.

I'll be here if further assistance is needed. 

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0 Votes

‎03-03-2021 03:52

In response to RicardoFitbit

‎03-03-2021 03:52

Thank you for your reply  i forgot to mention that i also changed the clock face to the default clock and still have the same missing pixels

 

Many thanks

Best Answer
0 Votes

‎03-03-2021 18:49 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

In response to SunsetRunner

‎03-03-2021 18:49 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

You're welcome @SunsetRunner, your reply is also appreciated. 

I'm sorry to know that you're still experiencing difficulties with the display of your Ionic despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

Best Answer