Ionic display not turning on after changing clock face

[AmitJain]

Hi Fitbit Team,
I purchased my fitbit ionic from UK in Nov 2017 , now I am in India. Yesterday the watch was showing clock error and asking for installing new face which I did and after that my watch is not responding and not visible on my iPhone. Only fitbit logo is displayed on the watch and it is not getting restarted as well. Please help to resolve this issue.
Amit Jain

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @AmitJain. I appreciate the details that you've mentioned and the restart that you've performed.

Since, the display isn't turning on. Please try changing USB ports and charge it, it might be that it drained the battery and that's why it's not turning on. Which clock error were you receiving when it asked you to install another clock face? 

Keep me posted. Hope this helps! 

[AmitJain]

Hi Silvia,

Thanks for your help.

I have already tried this option and also followed the steps shared by
fitbt team to factory reset the watch but it’s not working.

Regards,
Amit Jain

[SilviaFitbit]

Thank you for getting back @AmitJain! I appreciate that you've confirmed the troubleshoot performed. I've shared your post with my team and they've mentioned that you already have a case with them. Please continue troubleshooting it through email. 

I'll be around if you need further assistance. 

[Username785]

I have the same issue and result is support recommended replacement with 25% discount. I changed clock face after a week did an update. The other charged it when it was 27% and gone. Only the logo on the screen and even resetting doesn’t help. Very frustrated with fitbit ionic. If update crash the unit, they should replace at no charge but bec it is 3 months out of warranty period, out of luck.  Not a good product bec life is only 14-15 months. I have to think numerous times if i will buy or recommend fitbit again bec itwas well taken care of and yet it wasruin by their own update. Not fair to pass  the responsibility to consumer

[SilviaFitbit]

Great to see you around @Username785! Thank you for sharing the resolution that our Support team provided you. Each case is reviewed individually and the resolution provided is always based on the Fitbit Warranty. 

Your feedback and comments are really appreciated, Fitbit is always working to provide you with the best service. 

Hope you can give us another opportunity in the future. I'll be around if you need further assistance. 

[JL_H]

I bought my Iconic about 1 month ago and it is stuck on the Fitbit logo screen blinking on and off. I charged it fully overnight it worked correctly for about 30 minutes, then randomly went to the logo screen blinking. I have tried to plug it back in to the charger for about an hour, it never quit blinking the logo. Took it off the charger and tried the two button reset then the three button reset. Neither reset did anything, still blinking logo. I deleted my Fitbit app then reenstalled it, unloaded and loaded back on to my Bluetooth connection.

Basicly I have tried everything that I read on your blog about trouble shooting and nothing is working. Help me plz!

thx

[SilviaFitbit]

Welcome to the Community @JL_H. Thanks for the details that you've mentioned and the troubleshooting that you've performed. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

Great to see you around @Username785. 

I'll be around if you need further assistance.