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Ionic display not working but HR/Sleep monitor etc still working

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‎10-21-2019 01:46

‎10-21-2019 01:46

Hi All, bought my fitbit ionic about 10 months ago and a few weeks back the screen stopped working. I have read numerous blogs with details of how to try to fix this (change the clock face, reset, press a multitude of buttons simultaneously) but nothing seems to work. The HR/Sleep/step monitors etc still work and I can see the measurements via my iphone.

 

When I roll my wrist or press a button the screen  consistently shows a white line on the right hand side and occasionally shows multicoloured blurred lines from top to bottom - I cannot see any of the details on the watch screen.

 

Any help is greatly appreciated.

 

thanks

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‎10-22-2019 05:40 - last edited on ‎01-15-2025 06:48 by Fitbit Moderator

‎10-22-2019 05:40 - last edited on ‎01-15-2025 06:48 by Fitbit Moderator

@manders1981 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate the research done prior to posting. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you and providing you with further options. 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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