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Ionic display not working

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‎08-08-2019 17:47 - last edited on ‎08-09-2019 09:09 by Fitbit Moderator

‎08-08-2019 17:47 - last edited on ‎08-09-2019 09:09 by Fitbit Moderator

Why are we just getting discounts for a new watch?  My screen started to mess up and now won’t even turn on.  Yes I’ve tried all the buttons as holding them down.  Nothing is working.  I clean it on regularly.  

 

Moderator edit: Updated subject for clarity 

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1 REPLY 1

‎08-09-2019 09:15

‎08-09-2019 09:15

A warm welcome to the Community @Krista03. I appreciate the troubleshooting tried and the details mentioned. 

 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. Rest assure that our team reviews each case individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

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