01-23-2021 19:47 - last edited on 01-24-2021 11:16 by RicardoFitbit
01-23-2021 19:47 - last edited on 01-24-2021 11:16 by RicardoFitbit
I bought a fitbit Ionic in June 2020. For some reason the screen on the device seems not ro be working properly. Once I am outdoors It completly goes off. Indoors it looks like a Tv with bad antenna from the 1980, and in 10 seconds it fades away. When I press and hold the side buttons I am getting a little buzz signal from the phone but the screen stays off. Please advice me on the next steps in fixing my fitbit Ionic. Can anyone give me e-mail address so I can activate my waranty. Thank you
Moderator Edit: Clarified subject
01-24-2021 11:15
01-24-2021 11:15
Hi @Kire123, welcome to the Community Forums.
Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to change the clock face of your Ionic following the steps that are specified on: How do I change the clock face on my Fitbit device? and then please try our restart process.
I'll be here if further assistance is needed.
02-12-2021 16:49
02-12-2021 16:49
02-12-2021 17:36
02-12-2021 17:36
Your reply is appreciated @Kire123.
I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were shared on my previous post, I understand how frustrating this matter can be for you. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.
I'll be around if you need anything else.