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Ionic displaying time incorrectly

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‎02-22-2021 00:06 - last edited on ‎02-23-2021 16:44 by Fitbit Moderator

‎02-22-2021 00:06 - last edited on ‎02-23-2021 16:44 by Fitbit Moderator

Charged and synched but it will not update time. I have followed the steps provided and have not been able to get the clock to update.

 

Moderator Edit: Clarified subject

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‎02-23-2021 16:44 - last edited on ‎08-30-2024 09:36 by Fitbit Moderator

‎02-23-2021 16:44 - last edited on ‎08-30-2024 09:36 by Fitbit Moderator

Hello @Gingerdragon welcome to the Community Forums.

Thanks for your post and for trying some steps before bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

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‎02-23-2021 16:44 - last edited on ‎08-30-2024 09:36 by Fitbit Moderator

‎02-23-2021 16:44 - last edited on ‎08-30-2024 09:36 by Fitbit Moderator

Hello @Gingerdragon welcome to the Community Forums.

Thanks for your post and for trying some steps before bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

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