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Ionic doens’t connect to my iPhone

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‎06-14-2020 00:57

‎06-14-2020 00:57

I bought a new phone. Now I want to connect my ionic to my phone and at first it did. Suddenly the installation didn’t go further and 12 hrs later I thought: this takes to long. So, I disconnected the ionic to try it again all over. Since than the ionic doesn’t even connect to my Fitbit account. True Bluetooth he can’t find the ionic. I did a hard reset with the buttons, but the ionic keeps give this problem. I let hem on the charger over night, still nothing. All the time the ionic keeps giving the Fitbit logo on screen and of screen over and over. Can someone help?

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‎06-15-2020 19:43

‎06-15-2020 19:43

Hi @Nas77, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

View best answer in original post

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1 REPLY 1

‎06-15-2020 19:43

‎06-15-2020 19:43

Hi @Nas77, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer