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Ionic does no longer sync exercises

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‎06-18-2018 12:54

‎06-18-2018 12:54

After latest firmware upgrade (27.32.10.20), my Ionic does no longer sync finished exercises to app or website. The number of steps, floor, km are transmitted still. The clock 'remembers' today's exercise and I can see it locally but nowhere else. Yesterday's and before seem to have been lost. I reinstalled the app but it looks just like before.

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3 REPLIES 3

‎06-19-2018 03:30

‎06-19-2018 03:30

Try restarting your Ionic a couple of times. That probably wont bring back what has been lost but will hopefully stop it happening again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-19-2018 08:22

In response to NellyG

‎06-19-2018 08:22

Thank you - it 'helped to complain' ... one hour after my posting, the exercises from past week were completely available on app and website. I did not even need to do the restart as recommended. I'm still puzzled about the various levels of sync though (why does the app and website 'know' about today's number of steps but not the exercises that formed part of it ...)

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‎06-26-2018 03:55

In response to Hrogenes

‎06-26-2018 03:55

After my previous 'relief' comment, I had to wait one more week for the next visible upload to app and website ... Is there some weekly processing cycle in the back end ?

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