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Ionic does not calculate my steps at all

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‎01-25-2018 04:15

‎01-25-2018 04:15

I charged my one week old Ionic last night.  Since this morning, its neither counting my steps nor any other value except for calories burnt.  With great difficulty I could connect it to Wifi.  I was using an HR Charge earlier and was mighty happy with it. Was it a big mistake buying this white elephant?  Can someone please assist.

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2 REPLIES 2

‎01-25-2018 05:46

‎01-25-2018 05:46

Id suggest you restart your tracker. When mine doesnt recognise a swim that gets it back on track. Let us know if that fixes it.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-04-2018 03:21

In response to NellyG

‎02-04-2018 03:21

Thank you NellyG. I tried every possible thing and finally gave up on it. I’ve returned the device to the supplier who will be looking into it. 

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