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Ionic does not track heart rate, steps, floors after updated to firmware 27.33.1.30

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‎01-24-2019 23:07

‎01-24-2019 23:07

My fitbit stopped working last morning when I do daily workout. I found that heart rate had error which didn't display then I tried to restart my ionic serveral times but it seem didn't  resolve the problem. After one hour, touch screen didn't work too. Finally, I had to reset to factory default to set up again then I updated to latest firmware which is 27.33.1.30 but the heart rate and steps tracking are not still working. Moreover, the light of sensor works normally so I guess that firmware is getting error. In addition, I also checked heart rate option to make sure this option turn on correctly. What would I do to solve this problem? 

Thanks in advance.

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‎01-25-2019 05:58

‎01-25-2019 05:58

Id suggest you contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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