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Ionic doesn't charge

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‎11-16-2021 18:58 - last edited on ‎11-20-2021 09:49 by Fitbit Moderator

‎11-16-2021 18:58 - last edited on ‎11-20-2021 09:49 by Fitbit Moderator

Ionic would not charge. Went through all the steps (this has happened many times before…I feel like I’m a pro at rebooting. Wiping clean. Reloading, etc) still won’t charge but now my sensor lights no longer work. It will not update.  Any suggestions? 

 

 

Moderator edit: updated subject for clarity. 

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‎11-22-2021 17:28

‎11-22-2021 17:28

Welcome to the Fitbit Community, @shatams.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

If you followed these troubleshooting steps to resolve battery issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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