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Ionic doesn't come up as an available watch to set up

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‎08-22-2020 18:08 - last edited on ‎08-25-2020 15:17 by Fitbit Moderator

‎08-22-2020 18:08 - last edited on ‎08-25-2020 15:17 by Fitbit Moderator

Hi 

I have updated the Fitbit app on my Windows 10 PC. Now when I got to set up with an exisiting account, the Ionic does not come up as an available tracker to set up.

Has anyone else had this issue?

I need to be able to to update my Fitbit, but unable to do so until this is resolved.

 

thank you 

 

Moderator Edit: Clarified subject

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‎08-25-2020 15:16 - edited ‎08-25-2020 15:18

‎08-25-2020 15:16 - edited ‎08-25-2020 15:18

@Gayle12 Welcome back to the Fitbit Community. Thanks for the details mentioned. 

 

Since the Fitbit Ionic isn't showing as an option in your Fitbit app for Windows 10 PC, please log out from your app, close it, log back in and try again. 

 

Additionally please make sure you're following these instructions to update your Ionic firmware version. 

 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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