help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic doesn't display any measurements

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2019 04:58

‎03-25-2019 04:58

screen

Hello, Since yesterday my Fitbit doesn't display any measurements on the screen. 

Attached you can see how it looks like.

Under GSP icon there is "NaN", remain categories (active minutes, steps, floors, HR are marked as "--").

What is going on?

Obviously, I have restarted my Fitbit a few times. It didn't fix the issue.

I will appreciate your help

 

BR

Gosia

Best Answer
0 Votes
2 REPLIES 2

‎03-25-2019 04:59

‎03-25-2019 04:59

Here is link to photo: 

https://drive.google.com/file/d/1cd4PnCbFGyIxnkPkGbdfPoHnaJNh1HfQ/view?usp=sharing

Best Answer
0 Votes

‎11-02-2019 11:53

‎11-02-2019 11:53

The only measurement not working is floors. I've tried resetting the Ionic, but to no avail.

Best Answer
0 Votes