Ionic doesn't start my exercises

[WANA_Z]

Sos! Suddenly my IONIC doesn't launch these on the watch. It says that app is up to date. It's been only a day. Just waiting for another day hopping it to resolve. As i'm using it mainly for my heartrates and exercise logs. Have reset/off/on many times since morning. This evening still no changes. Please look into it, urgently! 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @WANA_Z.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

To have a better understanding of the issue, please provide the following information:

- What happens when you try to start an exercise?

- Do you see any error message?

- Have you followed these instructions to track your workouts?

- Do you have the same problem with all exercises?

I'll be waiting for your response.

[WANA_Z]

The Exercise icon on my watch is missing. When launched, it exits by itself. 

[EdsonFitbit]

Thanks for your response, @WANA_Z.

In addition to restarting your Ionic, please set it up as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you have followed the instructions above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.