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Ionic doesn't sync with Aftershokz Headphones

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‎11-26-2019 11:25 - last edited on ‎11-27-2019 05:28 by Fitbit Moderator

‎11-26-2019 11:25 - last edited on ‎11-27-2019 05:28 by Fitbit Moderator

Should I be able to sync my Aftershok headphones with my Ionic.

I have gone through the steps to find my device but nothing is found the 5 times I have tried. I have been able to sync other devices in the past.

 

Moderator edit: Updated subject for clarity

 

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‎11-27-2019 05:27

‎11-27-2019 05:27

@Rfmueller It's nice to see you around. Thanks for the details mentioned and the troubleshooting tried. 

 

You should be able to sync your Ionic to your AfterShick headphones, please confirm you've tried this procedure to connect Bluetooth audio devices to your Fitbit watch. 

 

If you have tried it but it's still not working, we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around if you need further assistance. 

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