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Ionic doesn't update, calibrate, recognises steps or heart-rate, and charge runs out in about 2h

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‎07-27-2021 12:43

‎07-27-2021 12:43

So I tried updating the Ionic last weekend as I saw that firmware popped up. I followed the instructions as usual and ok'd the update. It started normally and went through. I charged my watch on Friday, knowing that I will be out the entire weekend. A few hours later, just as we started the hike, my battery died. I thought it was strange but couldn't do anything about it. Yesterday, I tried to look in the app at what was going on - firmware up to date. Everything is supposedly good, but once I charged it was still running out of juice at a rapid pace. I noticed that the live BPM counter wasn't working and neither were steps recognized. I did a factory reset as some of the posts suggested. As I started updating the watch, it is unable to connect neither via Bluetooth or WiFi for an update, but my phone recognizes it. 

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2 REPLIES 2

‎07-27-2021 14:07

‎07-27-2021 14:07

Yeah this is happening to me as well...my tracker yesterday stopped counting steps, so I've wiped it re-paired it, and it says it's at 72.1.15, but the app says there is an update as well...which I've attempted multiple times and it fails each time.  

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‎07-27-2021 17:54

In response to catkinso

‎07-27-2021 17:54

I had the same update, I tried to update it 3 times, unfortunately after each time it wouldnt connect to sync. I ended up deleting app off phone. Then reinstalling it. That wouldn't work. Then factory reset the ionic. 3 times and reinstalled it and it would take a full day to upload. Now after all this It can't even sync to download the firmware. Im starting to get really pissed off. And everything 2 weeks ago worked awesome. I could charge it Sunday night and I'd have to do a afternoon charge by Friday. They need to correct this!!!

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