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Ionic don't miss heart rate, steps and sleep

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‎10-27-2020 07:24

‎10-27-2020 07:24 

Hello,

my Ionic no longer measures steps and does not show my heart rate.
I restarted it, turned it off and did a factory reset - nothing helped and it still doesn't work.
I hope you can help me.

 

 
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‎10-28-2020 16:27

‎10-28-2020 16:27

@deneiäs97 A warm welcome to the Fitbit Community. Thank you for letting me know what you're experiencing with your Fitbit Ionic. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

 

Have a great week. 

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