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Ionic face popping off

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‎04-01-2021 16:52 - last edited on ‎04-05-2021 12:00 by

‎04-01-2021 16:52 - last edited on ‎04-05-2021 12:00 by

Has anyone else experienced their physical screen/face pop off their Ionic?  This is the 2nd one I’ve had and the screen is starting to pop up from the base.  My first one was replaced under warranty foe the same reason, although I think my warranty may be up on this 2nd one... Seems like a manufacturing defect though!

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎04-01-2021 18:15

‎04-01-2021 18:15

Hi @Allroadchiver,

 

Where did you purchase the device from?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎04-01-2021 18:57 - edited ‎04-01-2021 18:58

In response to DramaQueenDiva

‎04-01-2021 18:57 - edited ‎04-01-2021 18:58

@DramaQueenDiva From Fitbit directly.

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‎04-02-2021 16:46

In response to Allroadchiver

‎04-02-2021 16:46

Do you remember when you got it, @Allroadchiver? Also, are you in the US or outside the US?  I have heard that there's a limited warranty for all Fitbit products but that it differs by the country you're in.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎04-02-2021 18:50

In response to DramaQueenDiva

‎04-02-2021 18:50

@DramaQueenDiva gosh i cant remember... I think it was 2019. I’m based in the US. I did send a message to support to see if they can look it up and see if i’m still under warranty.

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