06-16-2023 22:34
06-16-2023 22:34
Only showing alarm on face (cannot see TIME or any of my regular things like heartbeat, steps etc.) All I see is the alarm. I have tried a hard start, disconnecting from bluetooth, etc. This all started when I deleted some alarms. Help
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06-22-2023 14:30
06-22-2023 14:30
Thanks for getting back to us @Scout123mh. I'm sorry to hear that your Ionic is only showing alarm on face.
As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.
I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion if you have questions regarding a different device please post your query on the correct board.
06-17-2023 08:22
06-17-2023 08:22
Hi @Scout123mh the Ionic is under a voluntary recall due to the heating issue of the battery. There really isn't any support for the device and there won't be any firmware updates.
06-22-2023 14:30
06-22-2023 14:30
Thanks for getting back to us @Scout123mh. I'm sorry to hear that your Ionic is only showing alarm on face.
As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates. For more information, please visit our web page at help.fitbit.com/ionic.
I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion if you have questions regarding a different device please post your query on the correct board.