Ionic faceplate has peeled off

[bobstadnichuk]

I have had two units now in less than two years. Both time the faceplate has peeled off . Only regular every day use ; is it a flaw ?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @bobstadnichuk.

Thanks for the details shared in your post. I understand your concern. I was able to see that you have already contacted our Support team regarding this issue, please continue working with them. I know they will be glad to help you out and provide a solution.

See you around.

[bobstadnichuk]

It’s become obvious that Fitbit

products are so poor in construction that they expect consumers to have to use warranty replacement . Two Fitbits in less than a year failed . Warranty covers only the first one leaving me with no options . They offer a discount on a new one ? Why would I continue with a product that is doomed to fail

and then be told “sorry, there is nothing we can do “ Unacceptable for a company to provide this poor of support

[LiliyaFitbit]

Thank you for your reply, @bobstadnichuk.

I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

See you around.