Ionic - faded display on screen

[ahmet180575]

I have had my Ionic since May and recently the display on the screen has faded, and at times can not be seen at all.

I have tried recharging it a few times, but this has not resolved the issue.

Any advice would be trully appreciated.

[NellyG]

Have you tried restarting it Several times (you say recharging so I am not sure)? If not try that. If the screen doesnt improve, do a factory reset (if you can see it go to the settngs app and scroll down to about, if not use tje button method - see below). If it still doesnt improve you will need to contact Support (link in my signature). Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.