Ionic failing to sync

[davyvogue]

Any help would’ve appreciated.. my watch is only one month old

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[davyvogue]

Cheers had to go the reset procedure on the watchto get it to work 

[sytzeng]

I fixed same issue yesterday.

1.remove ionic from device Bluetooth list.

2.remove ionic from fitbit app.

3.soft reset ionic

4. Add ionic to fitbit app.

*.soft reset will not lose anything.

[SteveH]

@sytzeng restarting the fitbit won't lose any data as you say, but removing it in the app will lose any unsynced data on the fitbit. Not a great issue but worth noting