04-26-2018 04:02
04-26-2018 04:02
Neither WiFi or Bluetooth is letting me finish my update. Please help.
04-27-2018 07:46
04-27-2018 07:46
Welcome to the Fitbit Community @Ironman83, it's nice to see you around! I'm sorry for the inconvenience you're having with your Ionic while you're doing the firmware update.
Are you still having difficulties updating your Fitbit Ionic? If so, before you begin the firmware update, make sure Fitbit Ionic is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network.
If the firmware update failed, you may see this image on your watch's screen:
Please follow the troubleshooting steps below based on your issue to resolve the problem.
If your watch isn't sufficiently charged before starting the update, you may see this image on your screen:
Wait until the battery is at least 40% charged to start the update and keep your watch plugged into the charger. To check the battery level, tap the screen or press any button while the watch is charging.
If you have trouble updating your watch over Wi-Fi, try these steps to resolve the problem:
If the update failed, continue with the following:
If it's still not updating, let's continue with:
Check to see if you have another Fitbit tracker paired to your phone. If so, you must tell your phone to "forget" the tracker, removing the connection between the phone and the tracker.
If you can't update Ionic over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete.
On the other hand, if you have trouble updating your watch over Bluetooth, try these steps to resolve the problem:
If the steps above don't work, do the following:
Last steps if that doesn't work is to check to see if you have another Fitbit tracker paired to your phone. If so, you must tell your phone to "forget" the tracker, removing the connection between the phone and the tracker.
If you see a clock error message on your watch's screen after the update, choose a clock face in the Fitbit app to resolve the problem:
Give this a go and let me know the outcome!
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