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Ionic feedback

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‎05-10-2019 11:07 - last edited on ‎05-11-2019 16:43 by Fitbit Moderator

‎05-10-2019 11:07 - last edited on ‎05-11-2019 16:43 by Fitbit Moderator

Well, like many other users in this mine has died as well with no way of getting it repaired or replaced.  Just a nice "here's a 40% coupon".  As if I would spend another $150 on a piece of junk that cannot last longer than 2 years.  Very sad that company the size of Fitbit does not stand by their products longer than a year of very normal wear and tear.  I am not saying they should replace it for free but at least for a $50 repair fee or something like that and at least make me feel like I am not being fleeced by the greed of Fitbit.  Either way, they lost a customer to Apple.

 

Moderator edit: Updated subject for clarity 

 

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‎05-11-2019 16:49 - last edited on ‎01-02-2025 09:56 by Fitbit Moderator

‎05-11-2019 16:49 - last edited on ‎01-02-2025 09:56 by Fitbit Moderator

Welcome to the Community @dkopecky1. Thanks for sharing your experience with our Support team. 

Your feedback is appreciated and we're always working to provide you with the features that can help you reach your exercise goals. Each case is reviewed individually and the option that's given is based in the Fitbit Warranty.

If you have any question about the option that you were provided, you can contact back our Support team. 

I'll be around if you need further assistance.  

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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