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Ionic firmware keeps updating itself after a Factory Reset

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‎09-21-2018 13:24 - last edited on ‎09-22-2018 07:14 by Fitbit Moderator

‎09-21-2018 13:24 - last edited on ‎09-22-2018 07:14 by Fitbit Moderator

I recently did a Factory Reset on my Ionic, in preparation to send it back, to the vendor I purchased it from (who's said they don't want it back, they have a TON of returns already, so that's interesting).

 

Anyway, I was curious, so I reconnected it to my account, and it went ahead and "upgraded" itself to the current firmware, again.

That was obviously "weird", so I did another reset, and it did it again, another 15-25 minute "upgrade" to the same firmware/OS.

 

Is this a known issue, and is there a way to prevent it, if you're doing Factory Resets, to test things, to try and get them working?

 

 

 

Moderator edit: updated subject for clarity

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‎09-22-2018 07:25 - edited ‎09-22-2018 07:25

‎09-22-2018 07:25 - edited ‎09-22-2018 07:25

Hey there @PeteG-1, it's nice to see you around! This is expected behavior and not an issue. When you perform a Factory Reset on Ionic/Versa, it will go back to the last firmware it has since all the settings were reset. 

 

Once you or another person set up the Ionic, during the set up process your Ionic will ask you to update it with the latest firmware version. 

 

Factory reset your watch to erase apps and all personal data from the device, including credit or debit cards you added (on watches that support Fitbit Pay). If you want to give your watch to another person or wish to return it for a refund, complete a factory reset.

 

I'll be around if you need further assistance! 

Maria | Community Moderator, Fitbit


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‎09-22-2018 22:03 - edited ‎09-22-2018 22:05

In response to MarreFitbit

‎09-22-2018 22:03 - edited ‎09-22-2018 22:05

@MarreFitbit I agree, if the Ionic needs to update to the latest firmware version, then this seems like expected behavior.

Does it ALWAYS update itself though, regardless if the firmware is current, already?  I can't recall a device (phone, iOT device, tablet, PC, you name it, I've worked on a LOT of h/w programmatic integrations) that does this, at least not since some time back in the 90's (I've worked on s/w and h/w boundary testing and similar, for a LONG time, including some f/w implementations, along the way).

 

The general logic flow is:
Is "device f/w version" < "most current f/w version (source)"

   Then "update f/w version"

Else

   "do nothing" (in terms of changing/"updating" the f/w and OS)

 

Am I missing something obvious here?

Does the device actually "downgrade" itself, to the "base f/w version" and then upgrade itself (to current), on a reset?

 

Thanks, for your reply, and your clarification.

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