help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic firmware out of date - bug with wallet enrollment

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2018 11:40

‎01-09-2018 11:40

Hi,

Im trying to enroll a credit card to the wallet but i always receive the same pop up asking me to update my firmware, altough it seems to be already updated (27.31.1.16) because i have no chance to update it in my profile, following your web instructions.

 

Thanks in advance

Best Answer
3 REPLIES 3

‎01-13-2018 20:35

‎01-13-2018 20:35

I too am having this problem. It's irritating.
Best Answer
0 Votes

‎01-14-2018 03:00

In response to steve420

‎01-14-2018 03:00

I finally got it. U have to restart both devices, phone and ionic; then
your app will work properly (at least in my case)
Best Answer
0 Votes

‎01-14-2018 11:10

In response to Ruapin

‎01-14-2018 11:10

I was able to get it working after uninstalling and reinstalling the app.
🙂
Best Answer
0 Votes