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Ionic frozen screen and battery draining issues

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‎03-06-2021 03:40 - last edited on ‎03-06-2021 05:11 by Fitbit Moderator

‎03-06-2021 03:40 - last edited on ‎03-06-2021 05:11 by Fitbit Moderator

Ionic screen frozen with logo on screen, touch screen not working and battery draining. Can anyone help with this issue please?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-06-2021 05:11 - last edited on ‎02-12-2025 08:58 by Fitbit Moderator

‎03-06-2021 05:11 - last edited on ‎02-12-2025 08:58 by Fitbit Moderator

Hi @MazzaMaz, welcome to our Fitbit Community. Regarding the frozen screen and battery draining issues that your Fitbit Ionic has experienced, I'd like you to restart it as described in this help article. After this, follow the tips advised in this help page in order to improve the battery life of your Ionic.

Finally, monitor your Fitbit device during the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-08-2021 10:51

In response to JuanJoFitbit

‎03-08-2021 10:51

Thanks for this. Unfortunately, the fitbit will not even switch on properly. I just get the logo then a blank screen or the logo stays on screen. Nothing emse hapoens. It is unusable. 

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‎03-09-2021 03:16 - last edited on ‎02-12-2025 08:57 by Fitbit Moderator

In response to MazzaMaz

‎03-09-2021 03:16 - last edited on ‎02-12-2025 08:57 by Fitbit Moderator

Hi @MazzaMaz, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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