07-28-2019 17:36
07-28-2019 17:36
My Ionic gives me a message that says not enough power from this source to charge. I have replaced the charger and cable but I get the same message. If I wiggle the watch sometimes it will connect but it is getting harder and harder to find that sweet spot.
Best Answer07-28-2019 19:58
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-28-2019 19:58
What is the source the cord is plugged into?
Have you remove the metallic dust that the magnet draws? Cleaned the contacts?
08-05-2019 06:04
08-05-2019 06:04
I replaced the charger and the cord as well as cleaning the contacts with an alcohol swab but with no effect. I would still get the error message saying there was not enough power to charge. I contacted FITBIT through the chat with a photo of the message. They agreed to replace my Ionic under warranty. Thanks customer service!
Best Answer08-05-2019 06:36
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-05-2019 06:36
Are you using your phones charger?