Ionic goes from a blank screen to the Fitbit icon

[Sinergy1]

My battery discharged. I charged my Ionic. But now it will not get past the FitBit icon. It just constantly cycles from a blank screen to the FitBit icon. I’ve held down the buttons to restart it but it hasn’t worked. It still constantly cycles from a blank screen to the FitBit icon. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Sinergy1 Welcome back to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the restart tried prior to posting and the details mentioned. Since your Ionic discharged, please try the troubleshooting posted in this article: Why isn't my Fitbit device's battery charging? 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[Sinergy1]

Thanks for the answer. My battery discharging isn’t the problem. The problem is that after charging for 3 hours it will not restart. It cycles from the Fitbit icon to a blank screen. It doesn’t stop. It will not start. That is my problem. It will not stop until the battery goes out again.

Susan

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[SilviaFitbit]

@Sinergy1 Thanks for getting back. I appreciate the clarification on the issue you're experiencing, I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions. 

[Jhamel]

I am having the same issue as @Sinergy1 . Mine didn’t die though. I noticed it wasn’t tracking and I wasn’t receiving notifications so I restarted it and it’s been stuck in the same blue Fitbit icon loop since. Going on about 8 hours now. 

[Sinergy1]

I was told by support that something is wrong with my watch and I would need a new one. Factory reset doesn’t even work. But guess what? It’s 3 months out of warranty so I will have to purchase a new device. But they will give me a discount. That’s laughable. This seems to happen to me a lot.

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[Jhamel]

That’s awful. I’ve had mine since Christmas so I’m not sure if it will be under warranty or not. Sounds like it’s time for me to reach out to support and see what happens. It’s still in the same loop now. 

[SilviaFitbit]

@Sinergy1 Thank you for getting back. I appreciate that you shared the option that our Support team provided, they review each case individually and the option provided is based in the Fitbit Warranty. 

@Jhamel A warm welcome to the Fitbit Community. Thanks you for letting me know that you started experiencing this after you restarted it. Please perform a factory reset  and let me know the results.  

Looking forward to hearing back from you. I'll be around if you have any additional questions! 

[Jhamel]

@SilviaFitbit @Unless there is another way to do a factory reset I don’t believe that will be an option as the Ionic is still stuck in a loop of showing the Fitbit logo and restarting. It in NO way functions otherwise. 

[SilviaFitbit]

@Jhamel Thank you for getting back. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions! 

[Cathug12]

I am also experiencing the same issue. Watch is stuck on logo screen. My watch battery died last night. I put it on charge and when I turned it on this morning its stuck on the fitbit logo. I have also tried the factory reset at that has failed. I'm pretty sure it is n longer under warranty.

[Woopf]

I received a replacement watch on 21st Sept after it was deemed that my previous one, which has a grey screen throughout after updated with the latest firmware, has ‘died’. After 3 days, still with 83% charge, this new watch suddenly stopped functioning. No amount of charging can bring it back to life. On and off and on....nothing happened. When plugged into my computer it came alive and showed that charging was taking place. However, after half a day, the charge is still 0! Tried for many days but same result. What else can I do? Ask for a new one again? It should still be under guarantee.

elvin

[UpNorth2]

Battery is charged however when trying to update all I get is either a blank screen or Fitbit Logo. I also tried pressing the buttons and nothing. Bluetooth is on and internet is working.

[SilviaFitbit]

@Cathug12 @UpNorth2 Welcome to the Fitbit Community! It's nice to see you in the forums. 

I appreciate the troubleshooting tried prior to posting. Since you have tried the recommended troubleshooting but your Ionic screen is still not working, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@Woopf Hi there. Thank you for sharing what you're experiencing with your Ionic replacement, I've shared your post with our Support team and they mentioned you already contacted them, please continue the communication through email. 

I'll be around if you have any additional questions! 

[Fittorun11]

I experienced the same thing with my ionic and I tried to do the firmware update and it doesn't connect to my phone even though I'm connected via wifi & bluetooth. When mine was charging it was stuck on the blue fitbit logo. Tried to do a reset and it turned on to my surprise. However its "stuck" on September 23rd. & then I'd also check my app sometimes and then get like 20,000+ steps and then they'd all of the sudden disappear. So annoying...

[SilviaFitbit]

@Fittorun11 Hi there! Thank you for the troubleshooting tried and the details mentioned. 

I see where your disappointment is coming from. I've shared your post with our Support team and they mentioned you already have an open case with them please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions. 

[Whoiswildnow]

Exact same thing happened to me.  Got stuck and was told, just out of warranty and they would not help.  Seems like a system issue with so many reporting the same problem.  

[Wasilla16]

On way to return now 2 days.