Ionic got disconnected from my phone

[Midhil]

In the initial days my ionic worked properly after I made an update it started to not being shown in available devices and it even got disconnected from my phone

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Midhil.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

In this case, I would recommend setting up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether you are having difficulties to complete the set up process, please follow these troubleshooting steps.

If you see any error message, please attach an image for further investigation.

Hope this helps.

[Midhil]

Watch is only showing this.No matter whether the charge is on or not.

[EdsonFitbit]

Thanks for your response, @Midhil.

If you haven't done so, please restart your Watch by following these instructions.

Whether you followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Midhil]

Watch is only showing the Fitbit symbol and not showing anything else.

[EdsonFitbit]

Thanks for your response, @Midhil.

In this case, I would recommend contacting Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.